Shipping Policy
Last updated: June 2025
Free Shipping — Always
Every KudosCard order ships free, with no minimum purchase required and no hidden fees. The price you see at checkout is the price you pay.
Processing & Delivery Times
Orders are processed within 1–3 business days of payment confirmation (Monday–Friday, excluding public holidays).
| Region | Estimated Delivery | Cost |
|---|---|---|
| United States | 5–12 business days | Free |
| Canada | 7–15 business days | Free |
| International | 10–25 business days | Free |
Delivery estimates begin from the date of shipment, not the date of order placement. These are estimates only — actual delivery times may vary based on carrier capacity, customs processing, and other factors outside our control.
Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Use it to follow your package directly on the carrier's website. Tracking updates may take 24–48 hours to appear after shipment.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may be levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product price or shipping cost. KudosCard has no control over customs processes and cannot predict or be held responsible for any delays or additional charges imposed by customs authorities.
Incorrect Shipping Address
Please double-check your shipping address carefully before placing your order. Once an order has been dispatched, we are unable to redirect or recall it. KudosCard is not responsible for orders delivered to an incorrect address provided by the customer, and no refund or replacement will be issued in such cases. If you notice an address error immediately after ordering, contact us right away and we will attempt to correct it before dispatch — this cannot be guaranteed.
Lost Shipments
If tracking confirms your package has been lost in transit and it has not arrived well outside the estimated delivery window, please contact us. We will open an investigation with the carrier. Any resolution — including a replacement shipment at our sole discretion — is a goodwill gesture and does not constitute an obligation or admission of liability. We do not issue refunds for shipping delays or losses caused by the carrier.